Return Policy

Effective Date: July 28, 2026

Our Return Commitment

At RITCHIE WEAR INC, customer satisfaction is one of our top priorities.

We want every customer to feel confident when purchasing jewellery from our online store. If your purchase does not meet your expectations, our return process is designed to provide clear guidance and support.

This Return Policy explains the requirements and procedures for requesting a return for products purchased through ritchiewear.org.

Return Period

Customers may request a return within:

30 days after receiving the order

Return requests submitted after this period may not be accepted unless required by applicable consumer protection laws.

Return Eligibility

To qualify for a return, products must be:

• Unworn and unused

• In their original condition

• Free from damage, marks, or signs of use

• Returned with original packaging and accessories where applicable

For hygiene and product protection reasons, items that have been worn, altered, or damaged may not be eligible for return.

Items Not Eligible For Return

Returns may not be accepted for:

• Products that have been worn or used

• Items damaged after delivery due to customer handling

• Items returned without prior approval

• Products missing original packaging or included accessories

If you are unsure whether your item qualifies for return, please contact our support team before sending the product back.

How To Request A Return

To begin a return request, please contact us:

Email:
payment@ritchiewear.org

Please include:

• Order number

• Customer name

• Email address used during checkout

• Product information

• Reason for the return request

Our team will review your request and provide return instructions.

Please do not return items before receiving confirmation from our customer support team.

Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval status.

If the return is approved:

• A refund will be issued to the original payment method

• Processing time may vary depending on your bank or payment provider

Please note that financial institutions may require additional time before refunded funds appear in your account.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

We recommend using a shipping method with tracking information, as RITCHIE WEAR INC cannot be responsible for returned packages lost during transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us promptly.

Please provide:

• Order number

• Details of the issue

• Photos of the item if applicable

Our team will review your request and assist with an appropriate solution.

Exchanges

If you would like to exchange an item, please contact our customer support team.

Exchange requests are subject to:

• Product availability

• Item condition

• Return approval

We will provide further instructions after reviewing your request.

Contact Us

For questions regarding our Return Policy, please contact:

RITCHIE WEAR INC

Email:
payment@ritchiewear.org

Phone:
+1 7859159304

Business Address:
7887 E Belleview Ave
Num 175
Englewood, CO 80111
United States

Website:
ritchiewear.org

Thank you for choosing RITCHIE WEAR INC. We appreciate your trust and are committed to providing professional support throughout your shopping experience.

© 2026 RITCHIE WEAR INC. All Rights Reserved.