Refund & Exchange Policy

Effective Date: July 28, 2026

Our Refund & Exchange Commitment

At RITCHIE WEAR INC, we want every customer to have confidence when purchasing jewellery from our online store.

We understand that customers may occasionally need to request a refund or exchange. This policy explains the conditions, procedures, and timelines for handling refund and exchange requests.

Refund Eligibility

Customers may request a refund when their order meets the requirements outlined in this policy.

To be eligible for a refund, items must be:

• Requested within the applicable return period

• Unworn and unused

• In original condition

• Free from damage, marks, or alterations

• Returned with original packaging where applicable

Items that show signs of wear, misuse, or damage after delivery may not qualify for a refund.

How To Request A Refund

To request a refund, please contact our customer support team:

Email:
payment@ritchiewear.org

Please provide the following information:

• Order number

• Customer name

• Email address used during checkout

• Product details

• Reason for requesting a refund

Our team will review your request and provide further instructions.

Please wait for return approval before sending any items back.

Refund Processing

Once the returned item has been received and inspected, we will confirm whether the refund request has been approved.

If approved:

• The refund will be issued to the original payment method

• Processing times may vary depending on your bank or payment provider

• Customers will receive confirmation once the refund has been processed

Please note that financial institutions may require additional time before funds appear in your account.

Exchange Policy

If you would like to exchange an item, please contact us within the applicable return period.

Exchange requests are subject to:

• Product availability

• Item condition

• Approval from our customer support team

If the requested replacement item is unavailable, we may provide alternative solutions where possible.

Damaged, Defective, or Incorrect Items

If you receive:

• A damaged product

• A defective item

• An incorrect product

please contact us as soon as possible after delivery.

Please include:

• Order number

• Description of the issue

• Photos of the item if available

Our team will review the information and assist with a suitable resolution.

Return Shipping Responsibility

Customers may be responsible for return shipping costs unless the return is caused by an error on our part, such as receiving an incorrect or defective item.

We recommend using a trackable shipping service when returning products.

RITCHIE WEAR INC is not responsible for returned packages that are lost during transit.

Processing Time

We aim to review refund and exchange requests as quickly as possible.

Processing times may vary depending on:

• Return shipment arrival time

• Product inspection

• Payment provider processing times

We appreciate your patience while we complete each request carefully.

Contact Us

If you have questions regarding refunds or exchanges, please contact:

RITCHIE WEAR INC

Email:
payment@ritchiewear.org

Phone:
+1 7859159304

Business Address:
7887 E Belleview Ave
Num 175
Englewood, CO 80111
United States

Website:
ritchiewear.org

Thank you for choosing RITCHIE WEAR INC. We are committed to providing professional customer support and a reliable jewellery shopping experience.

© 2026 RITCHIE WEAR INC. All Rights Reserved.